FAQ’S

Scent marketing brings nfluential and powerful fragrances into your office, home, hotel, business or commercial space, allowing you to influence your customers and create the environment that you want. If you need a scent diffuser in Dubai, iScent can help you. 

Alongside the popular scents that you will recognize from some of the most iconic buildings in Dubai and the UAE, we produce fragrances for energizing, calming, motivating or welcoming. Using only the highest quality ingredients, our fragrance oils can be formulated for your individual use, with customizable aromas and individual characteristics.

With a minimum sixth-month subscription, our master scent designers can create specialized scents for you. Let us know what you want to achieve with your custom fragrance and we will work together to make it happen. 

On a month-to-month schedule, you can change to a new fragrance at the end of each subscription month. With a three-month subscription you can change your fragrance once, with the six-month subscription you can change your fragrance twice and with the one-year subscription, you can change fragrances four times. 

• Standalone diffuser – every month to replace the fragrance bottle and service your diffuser if needed
• A/C diffuser – once every three months to replace the fragrance oil and service your
  diffuser. Our technicians are available seven days a week for any required repairs or diffuser issues. Just call +971 (0) 4220 9137.

Our fragrances are sourced globally, and iScent has partnered with international fragrance houses to ensure the highest possible quality. Our fragrance oils are mainly manufactured in Europe and the USA and have passed every health and safety standard. 

If you don’t have a credit card or would prefer not to use one, your subscription can be paid in full in advance. Once you’ve paid the 2,500 AED security deposit for the diffuser (returned when it’s collected at the end of your subscription), we’ll set up your installation date. 

Our licensed and skilled technicians will ensure that no damage is done to your A/C system. Our downstream system does not affect your A/C unit and will not interfere with the filters. Once your subscription ends, we will also remove the diffuser unit without causing any damage. 

Our Month-to-Month subscription plan will renew at the end of each billing cycle until you cancel the plan. For our Multiple-Month plans, depending on whether you have a three, six or 12-month plan, the subscription will renew at the end of your last month. For example, if you are on the Three Month Plan, then your subscription will automatically renew at the end of the third month for another Three Month Plan. 

A billing cycle starts on the day we install the diffuser, and lasts for 30 or 31 days, depending on that calendar month. For example, if you begin a subscription plan on 10 June, you will be billed again on 10 July. 

We’ve created a variety of plans to ensure choice and flexibility for our customers. With multiple price points and subscription lengths, there is an option for everyone. Our Month-to-Month plan is the most flexible, and can begin and end to suit you, with no cancellation penalties.

The Multiple-Month plans (three, six or 12 months) offer better deals, however, cancelling before your last month will lead to a cancellation fee. 

You can cancel a Month-to-Month subscription at any time before the beginning of your next billing cycle by visiting the membership section on your Account Page and clicking the “Cancel iScent” link. There are no penalties or fees for cancelling your account.