FAQ's

Scent marketing (also known as aroma marketing, olfactory marketing or ambient scent marketing) is the practice of using a pleasant scent/aroma to enhance environments, communicate brands, and create memorable experiences. Scent marketing allows companies to connect with their customers on an emotional level. It’s used across industries including retail, hotel, Office, residential communities, medical offices, restaurants, airlines and many more.
We offer a wide choice of fragrances that include some familiar aromas from your favorite hotels and stores around Dubai. That is not all though, we understand that creating distinctive and appealing fragrances is an art. Our fine fragrance oils are complex and each one is specially formulated for your home. We use only the highest quality ingredients for our aromas to ensure your satisfaction every time. Please contact us for a consultation with our scent specialist who can assist you in determining the best fragrance for your home.
Indeed, we have the ability to create any fragrance you desire. If you have a favorite branded perfume or a mix of scents that you love, our master perfumers and scent designers can match and engineer any scent to match your idea and work with our diffusers. For custom fragrances, we require a minimum of a six-month subscription. 
For the monthly subscriptions, you can change the fragrance after the completion of each month. For the three-month subscription, you can change the fragrance once during the duration of the term. For the six-month subscription, you can change the fragrance twice during the duration of the term. For the one year subscription, you can change four times.
  • For the stand-alone system, a replacement fragrance bottle will be delivered to your home every month.
  • For the A/C system, our technicians will visit once every three months to service the machine, and while we do that, we will be able to clean you’re A/C filters as well.
  • Please note, our skilled technicians are on call 7 days a week for any service requirement you may have. Just call + 971 (0) 4220 9137.
We have partnered with the world's leading fragrance houses to create and deliver all of our unique fragrances. The fragrances are sourced globally, however they predominantly are manufactured from either Europe or the US. They have all passed the highest health and safety standards to ensure your comfort and peace of mind.
Don’t have a credit card, or rather not use one? That is not a problem, we would just require the subscription be paid in advance and a 2,500 AED security deposit for the diffuser. The security deposit will be refunded upon cancellation, immediately at the time the diffuser is removed and collected.
Our technicians are licensed and experienced A/C professionals and as such are skilled in ensuring that no damage is done by our systems. The system is installed downstream from the A/C unit in the supply air duct, meaning it will not enter the filters and thus does not affect the A/C unit at all. Should you cancel the subscription we will completely seal the air duct returning it to its original state. 
If you are on the Month-to-Month subscription plan, then your subscription will automatically renew after each billing cycle unless you cancel it in advance of your next billing date. See below for more information about billing cycles. If you are on a Multiple Month subscription plan (3 Month, 6 Month or 1 Year), then your Multiple Month subscription will renew automatically at the end of your last month. For example, if you are on the 3 Month Plan, then your subscription will automatically renew at the end of the 3rd month for another 3 Month Plan.
A billing cycle starts on the day we install the diffuser, and lasts for 30 or 31 days, depending on that calendar month. For example, if you purchase iScent on June 10, you will be billed again on July 10, and so on.
We’ve created membership options to give you choice and flexibility. Price and the length of your subscription are the two differentiating factors. The Month-to-Month Plan gives you the most flexibility – you are billed monthly and can cancel anytime with no penalties. The Multiple Month Plans offer you better deals, however, you will be charged a cancellation fee if you cancel before the start of your last month. 
You can cancel a Month-to-Month subscription at any time before the beginning of your next billing cycle by visiting the membership section on your Account Page and clicking the “Cancel iScent” link. There are no penalties or fees for cancelling your account. 
If you cancel before the start of your last month (e.g. If you cancel your 3 Month Plan before the start of your 3rd month), you will be automatically charged a cancellation fee of 449 AED. You can cancel your membership during the last month of your Multiple Month plan with no penalty. To cancel your plan, visit the membership section on your Account Page and clicking the "Cancel iScent" link.
We do not issue refunds if you forget to cancel your subscription before your billing cycle ends. You can check when your cycle will renew by going to your account page. If you have any questions about when you will be billed, please don't hesitate to reach out to us at billing@iscent.ae 
We give our clients the tools to sculpt their environments - completing their customers’ experience by engaging memory and emotions through the sense of smell. iScent offers a full spectrum of scent and delivery solutions, customizable to reflect and complement any brand or commercial environment, ranging from small retail shops to massive shopping malls as well as residential properties. Go to our products page to learn more (Link to Products page)
Depending on the scent diffuser settings your diffuser will need to be refilled every 4-6 weeks. With our full service agreement you never need to worry about this, our professional technicians will automatically visit to take care of this for you.
Absolutely! For us at iScent its not just about making your space smell better, rather we always try to create a unique experience that resonates with your customers. Our highly skilled perfumers go through a process where they ask specific questions about the brand such as what emotions are you trying to evoke, what type of music and colors are used throughout the space in order to create a memorable experience for your customers.
All of our scent diffusers are completely customizable when it comes to programming to ensure you get the scent experience you are looking for. You are able to set various programs throughout for each day, as well as adjust the intensity of the scent (think of a volume control for scent). Just give us a call and one of our technicians will gladly make the changes for you.
Indeed it does! With our full service agreement your scent diffuser always has a warranty. If anything ever goes wrong one of our technicians will replace the diffuser the same day.