Terms and conditions

  • You will be automatically charged each month for the duration of your membership.
  • If you cancel your membership before your last month begins, you will be charged a cancellation fee of 449 AED.
  • Your 3, 6 or 12 month membership will renew automatically, unless cancelled during your last billing cycle at no penalty.
Please read these Terms of Use carefully (including our Security & Privacy Policy before using our website at www.iScent.ae (“Site”), our software or mobile application (“App”) and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to Muzun Electronic Appliances Rental L.L.C. (“iScent”, “we”, “ our” or “us”).

By accessing this Site, App and/or using the Services, you hereby agree:

i) that you have read and agree to be legally bound by these Terms of Use (including our Security & Privacy Policy and
ii) that you are the user of the Site, App and/or Services and are 18 years or above.

If you do not accept these Terms of Use, please leave the Site, App and/or discontinue use of the Services immediately.

iScent may at any time vary or amend these Terms of Use by posting the amended Terms of Use on the Site or through the App. Any use of the Site, App or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you. If you do not agree to the amended Terms of Use, you have the right to stop using the Site, App and Services. 

Subscription cycle

Your iScent subscription starts on the date that you sign up for a subscription and submit payment via a valid Payment Method. Each iScent billing cycle is one month in duration, and you will be automatically charged each month. For example, if you purchase your iScent on the 10th January, your billing cycle will reset and you will be charged again on 10th February (see “Billing Date,” below). Once your new month starts.


  1. You must provide us with a current, valid, accepted method of payment (as such may be updated from time to time, “Payment Method”) to use iScent. We will automatically bill the monthly subscription fee to your Payment Method each month until your iScent is cancelled or terminated.
  2. Payment shall be made principally in AED.
  3. The types of credit and debit cards that we accept can be found on our website. 
  4. We accept payments online using Visa and Mastercard credit/debit card in AED


  1. Single Month Subscription. By starting a Single Month Subscription, you authorise us to charge you a monthly subscription fee at the then current rate. You may terminate your monthly subscription at any time by logging into your iScent account online and using the Cancel feature, or by emailing us at billing@iScent.com. However, your first month cannot be cancelled and is not refundable.
  2. Multiple Month Subscriptions. By signing up for a Multiple Month Subscription, you agree and acknowledge that your subscription will last for the length of time indicated, and you will be billed immediately at the then current rate. You will be billed again on the same date each month for the length of your Multiple Month Subscription period. You agree and acknowledge that to cancel your Multiple Month Subscription before the start of your last month of your Multiple Month Subscription, you must pay a cancellation fee of 449 AED. You may cancel your subscription by logging into your iScent account online and using the Cancel feature, or by emailing us at billing@iScent.com. At the end of the Multiple Month Subscription, your subscription will be automatically extended for another term of the same length of time, and your payment method will be billed immediately and on the same date each month for the length of your Multiple Month Subscription period until you cancel your Multiple Month Subscription renewal.
  3. Billing Date. We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event your subscription began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your iScent subscription or became a paying member on 31st January, your next payment date is likely to be 28th February, and your Payment Method would be billed on that date. Your renewal date may change due to changes in your Subscription.
  4. No Refunds. PAYMENTS ARE NON REFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance. Refunds would be done only through the Original Mode of Payment.
  5. Payment Methods. You may edit your Payment Method information by logging into your iScent account and using the Edit Payment Method feature, or by emailing us at info@iScent.com. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see, “Cancellation” below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. 
Don’t have a credit card, or rather not use one? That is not a problem, we would just require the subscription be paid in advance and a 2,500 AED security deposit for the diffuser. The security deposit will be refunded upon cancellation, immediately at the time the diffuser is removed and collected.

For the monthly subscriptions, you can change the fragrance after the completion of each month. For the three-month subscription, you can change the fragrance once during the duration of the term. For the six-month subscription, you can change the fragrance twice during the duration of the term. For the one year subscription, you can change four times.

Indeed, we have the ability to create any fragrance you desire. If you have a favorite branded perfume or a mix of scents that you love, our master perfumers and scent designers can match and engineer any scent to match your idea and work with our diffusers. For custom fragrances, we require a minimum of a six-month subscription.


Our Testimonials

Customers notice and they comment about the fragrance as soon as they come in. It adds another interesting element to our stores

Store Manager
(Multi Brand Fashion Retail)

The custom fragrance and delivery systems installed by iScent complete the multi-sensory experience for our shoppers.

Managing Director
(Leading Retail Chain)

Our signature scent creates a positive and memorable experience. We are very pleased with the response from our quests.

VP Marketing
(Global Fashion brand)

‘‘IScent’s technical expertise and the performance of their systems was impressive. Our
guests love the fragrance.”

Facilities Manager
(Fitness Chain)